Call Us: 214-618-2994

Q: How early should I arrive for my treatment?
A: Arrive a minimum of 10 minutes prior to your scheduled treatment time, so you can register and prepare for your services. Also take time to enjoy spa amenities including sauna and steam. Arriving late can result in amending your service time. Your service will end as scheduled so that the next guest may begin on time.

Q: How long should my hair be before a wax?

A: You must refrain from shaving for a minimum of two weeks prior to a waxing to ensure hair is approximately 1/4 inch long.

Q: If I am running late or cannot make it, can I cancel at any time?
A: RUBYZ DAY SPA has a 24-hour cancellation policy for services (48 hours for packages). If you are running late and we can accommodate you same day, we will. If not, we will do our best to complete your services in the time remaining when you arrive.

Q: What if I am pregnant?
A: Prenatal services do not use deep pressure and avoid any services that raise the body temperature above normal. You should contact your physician prior to having spa services. Please inform our spa reservations agent upon scheduling your appointments so that we may provide specially trained therapists and pregnancy pillows. You may want to try the pregnancy massage.

Q: Do I have to disrobe entirely for my spa treatments?
A: Most do, however you may undress to your comfort level. Please keep in mind that our therapists are trained to appropriately drape you with sheets and towels for privacy.

Q: Can I ask my therapist to make adjustments for my comfort?
A: Please do. This is your treatment. Communicate with your therapist regarding pressure or technique. We value your feedback. At the time of your booking, discuss with the reservations agent your preference for a gentle, moderate or deep massage.

Q: Can my children join me for spa services?
A: For their safety, children under eight are not permitted in The Spa. Take a look at our Tween Spa menu. We do offer some services for ages eight-13 years old. Our regular service menu is available for ages 14 and up, however if you are under 17 you must be accompanied by an adult.

Q: What is a chemical peel?
A: A chemical peel is a technique which involves the application of a variety of chemical solutions to remove the damaged outer layers of dead skin cells from the skin’s surface.  It is extremely beneficial for many skin conditions such as hyperpigmentation, rosacea, acne, sun damage, and photo aging. By removing the build-up of dead skin cells and stimulating the regenerative process, you will notice marked improvements in the formation of wrinkles and fine lines, texture and tone of the skin, hydration, reduced pore size, clearing of blemishes and more balanced oil production and an overall healthier skin appearance.

Q: Can I return any Members Package, Massage Package or Special Series or get a refund ?
A: All Member Packages, Massage Packages & Special Series Packages are final, Non-returnable & Non-refundable but the person who purchase this package or series can trasnfer it to any "one" person for a $39 transfer fee within friends or family circle.

Q: What are some differnt levels of peel ?
A: Following are some levels of peel

1- PROGRESSIVE : This refers to a treatment that does not usually cause immediate exfoliation and only removes the outer layer of skin or the stratum corneum.  As treatments are repeated, the skin will experience a mild sloughing.

2- MID-DEPTH : These peels affect the intra-epidermal layer, and exfoliation occurs within two to three days after application.  The skin goes through very little down time. Peeling consists of light flaking similar to a sunburn peel.
3- DEEP : These peels affect the deepest intra-epidermal layers.  The skin becomes brown and crusty then undergoes considerable peeling, which occurs three to four days after application.  The skin peels in large segments as opposed to flaking. The entire process takes about seven to ten days.

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