Q: How early should I arrive for my treatment?
A: Arrive a minimum of 10 minutes prior to your scheduled treatment time, so you can register and prepare for your services. Also take time to enjoy spa amenities including sauna and steam. Arriving late can result in amending your service time. Your service will end as scheduled so that the next guest may begin on time.
Q: How long should my hair be before a wax?
A: You must refrain from shaving for a minimum of two weeks prior to a waxing to ensure hair is approximately 1/4 inch long.
Q: If I am running late or cannot make it, can I cancel at any time?
A: RUBYZ DAY SPA has a 24-hour cancellation policy for services (48 hours for packages). If you are running late and we can accommodate you same day, we will. If not, we will do our best to complete your services in the time remaining when you arrive.
Q: What if I am pregnant?
A: Prenatal services do not use deep pressure and avoid any services that raise the body temperature above normal. You should contact your physician prior to having spa services. Please inform our spa reservations agent upon scheduling your appointments so that we may provide specially trained therapists and pregnancy pillows. You may want to try the pregnancy massage.
Q: Do I have to disrobe entirely for my spa treatments?
A: Most do, however you may undress to your comfort level. Please keep in mind that our therapists are trained to appropriately drape you with sheets and towels for privacy.
Q: Can I ask my therapist to make adjustments for my comfort?
A: Please do. This is your treatment. Communicate with your therapist regarding pressure or technique. We value your feedback. At the time of your booking, discuss with the reservations agent your preference for a gentle, moderate or deep massage.
Q: Can my children join me for spa services?
A: For their safety, children under eight are not permitted in The Spa. Take a look at our Tween Spa menu. We do offer some services for ages eight-13 years old. Our regular service menu is available for ages 14 and up, however if you are under 17 you must be accompanied by an adult.